Terms and Conditions
Last updated: 25 August 2026
Please read these terms and conditions carefully before booking a meeting with Dear Modern.
Currency
Prices are listed in GBP (Great British Pounds). If you make a booking in another currency, your bank or payment provider will automatically convert the amount using its applicable exchange rate.
Booking Times
All appointment times are shown in 24-hour format and are automatically adjusted to your local time zone.
If you accidentally book the wrong time, please email us as soon as possible. We will do our best to find a more suitable timeslot, subject to availability.
Sending Information
You may send information about your home, including photographs, measurements and floor plans, up to 48 hours before your meeting.
Please ensure that any information you provide is accurate and complete enough for us to prepare for your consultation, but if not, don't worry, we will make it work.
Rescheduling
You can reschedule your meeting at any time up to one week before your appointment.
You can choose any available date shown on our website. If you need an earlier date for an urgent reason, please contact us and we will do our best to find an alternative, subject to availability.
If an unexpected emergency arises within one week of your appointment, please contact us as soon as possible. While we cannot guarantee that we will be able to accommodate a late change, we will always do our best to help.
Cancellations and Refunds
We understand that plans can change, so our cancellation policy is designed to provide flexibility while ensuring that reserved appointment times can be fairly managed.
More than 1 week before your meeting:
You may cancel your booking for a full refund. Please email us to request a cancellation. We will respond within 48 hours to process the refund.
Between 1 week and 48 hours before your meeting:
You may cancel your booking and receive a 70% refund.
Within 48 hours of your meeting:
Unfortunately, cancellations made within 48 hours of the appointment are not refundable, as the appointment time has been reserved specifically for you.
No-shows:
Bookings that are missed without prior notice are not refundable.
If an unexpected emergency arises, please contact us. We will consider the circumstances and, where possible, try to find a reasonable solution.
Duration of Meetings
Meeting durations shown on our website represent the maximum allocated time for each meeting.
Depending on the nature of the consultation and the questions being discussed, a meeting may naturally finish earlier than the maximum stated duration.
If there are questions that we have not had time to cover during the meeting, you may ask them afterwards where this is included as part of your selected service.
Questions and Follow-ups
For priority services that include follow-up questions, you may ask follow-up questions for up to one year after the original meeting
Follow-up questions should relate to the advice provided during the original consultation and should generally be closed-ended questions that do not require the creation of new drawings, floor plans or substantial additional design work.
Requests that require new design work, extensive research or new drawings may require a separate consultation.
Social Media and Client Privacy
We respect the privacy of our clients and will never publish, share or feature your personal information, photographs, floor plans, home, project or other materials you provide to us on our social media channels or other public platforms without your prior express permission.
If we would like to share any aspect of your project, including photographs, videos, screenshots, design work or details about your home, we will always obtain your permission before anything is published.
You are always free to decline permission, and doing so will have no effect on the Service you receive from Dear Modern.
Nature of Our Advice
Dear Modern provides advice relating to, spatial planning, Feng Shui and the use and experience of space, depending on the service booked.
Our advice is based on the information you provide and on our professional experience and design approach. We cannot guarantee that particular design recommendations will produce a specific financial, commercial, health, personal or other outcome but will treat your case with as much care as we would our own loved ones.
Where measurements, plans, photographs or other information supplied by you are incomplete or inaccurate, our advice may necessarily be based on those limitations but we will make allowances for inaccuracies if necessary to maximise workability.
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Additional Terms
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Company refers to Dear Modern Limited, Michael Cliffe House, Skinner Street, London EC1R 0LN.
Service refers to the services provided by Dear Modern, including consultations, design advice and related services offered through the Website.
Website refers to dearmodern.com.
You refers to the individual accessing or using the Website or booking or receiving a Service from the Company.
Terms and Conditions refers to these Terms and Conditions and the agreement between You and the Company relating to the use of the Website and purchase of Services.
Acknowledgement
By accessing our Website or booking a Service, you agree to these Terms and Conditions.
You are responsible for providing accurate information when making a booking and for ensuring that you are able to participate in the booked meeting at the agreed time.
These Terms and Conditions should be read together with any other information provided to you during the booking process.
Third-Party Websites
Our Website may contain links to third-party websites or services that are not owned or controlled by Dear Modern.
We have no control over and assume no responsibility for the content, privacy policies or practices of third-party websites or services.
We recommend that you review the terms and privacy policies of any third-party websites or services that you visit.
Intellectual Property
Unless otherwise agreed in writing, all original materials, drawings, written advice, illustrations, concepts and other creative work produced by Dear Modern remain the intellectual property of Dear Modern.
You may use materials provided to you as part of your consultation for your own personal use and for the purpose for which they were supplied.
You may not reproduce, commercially exploit, distribute or resell our original work without our prior written permission.
Limitation of Liability
To the maximum extent permitted by applicable law, Dear Modern will not be responsible for indirect or consequential loss arising from the use of our Website or Services.
Our advice is provided based on the information available to us at the time of the consultation. We cannot accept responsibility for outcomes resulting from decisions made by you, contractors, builders, architects, suppliers or other third parties based on our advice.
Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law, including any statutory rights you may have as a consumer.
Service Availability
We aim to provide our Website and Services reliably, but we cannot guarantee that the Website will always be available or operate without interruption or error.
We may occasionally need to change, suspend or discontinue parts of the Website or Services, including for maintenance or other operational reasons.
Governing Law
These Terms and Conditions are governed by the laws of **England and Wales**.
Any disputes relating to these Terms and Conditions or our Services will be subject to the applicable courts and legal procedures of England and Wales, subject to any mandatory consumer rights that apply to you under the law of your country of residence.
Dispute Resolution
If you have a concern or dispute regarding our Services, please contact us first so that we can try to resolve the matter informally and fairly.
Nothing in these Terms and Conditions affects any statutory rights you may have as a consumer.
Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where possible.
The remaining provisions will continue to apply.
Waiver
If we do not immediately enforce a right or provision under these Terms and Conditions, this does not mean that we have waived that right or provision.
Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time.
If we make significant changes, we will update the "Last updated" date at the top of this page. Where required by law, we will provide appropriate notice of material changes.
Your continued use of the Website or booking of Services after changes have taken effect constitutes acceptance of the updated Terms and Conditions, subject to your applicable statutory rights.